1. Acceptance of these terms
These Terms of Service ("Terms") govern your use of the Shatavi mobile application and shatavi.com website (together, the "Service"), provided by Assistentia Labs Private Limited, a company incorporated in India ("Shatavi," "we," "us"). By creating an account or using the Service, you agree to these Terms.
2. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you confirm that you meet this requirement and that any health information you provide is accurate to the best of your knowledge.
3. What the Service is, and isn't
Shatavi provides educational, fitness-guidance content: personalised strength training plans designed around principles relevant to perimenopause and menopause. The Service:
- Is not a medical device.
- Does not diagnose, treat, cure, or prevent any disease or medical condition.
- Does not replace consultation, diagnosis, or treatment from a licensed doctor.
- Does not establish a doctor-patient relationship, even where content is described as doctor-built.
Always consult your own doctor before beginning any exercise program, particularly if you have an existing health condition, are pregnant, or are managing symptoms with medication.
4. Assumption of risk
Physical exercise carries an inherent risk of injury. By using the Service, you voluntarily assume all risks associated with strength training and physical activity undertaken through the App, and agree to exercise within your own physical limits and stop if you experience pain, dizziness, or discomfort.
5. Your account
You're responsible for keeping your account credentials confidential and for all activity under your account. Let us know right away if you suspect unauthorised use.
6. Acceptable use
You agree not to use the Service for any unlawful purpose, attempt to interfere with or disrupt the Service, reverse-engineer or copy the App's content for commercial redistribution, or misrepresent your identity or health information in a way intended to harm yourself or others.
7. Subscriptions and payment
Some features of the Service require a paid subscription. Subscriptions are sold and billed exclusively through the Apple App Store or Google Play, in the currency and at the price shown to you in the App at the time of purchase before you confirm.
- Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel at least 24 hours before the period ends. Your store account is charged within 24 hours of the start of each new period.
- Cancelling. You can cancel at any time in your store account settings: on iOS, Settings › your name › Subscriptions; on Android, Google Play › Menu › Payments & subscriptions › Subscriptions. Cancelling stops future renewals; you keep access until the end of the period you've already paid for. We can't cancel a store subscription on your behalf.
- Free trials and introductory offers. Where offered, any unused portion of a free trial is forfeited if you buy a subscription during the trial. Trials convert to a paid subscription unless you cancel at least 24 hours before the trial ends.
- Price changes. We'll give you notice before any price increase takes effect, and it will apply only from your next renewal. If you don't accept the new price, cancel before that renewal.
- Refunds. Purchases are processed by Apple or Google, so refund requests are handled under their policies, not ours. Contact Apple Support or Google Play Support to request a refund. Nothing here limits any refund right you have under applicable consumer law.
- Deleting your account. Deleting your Shatavi account does not by itself cancel a subscription bought through Apple or Google. Cancel in your store settings as well, or you may continue to be charged.
8. Intellectual property
The Service, including its content, training programs, design, and branding, is owned by Shatavi or its licensors and protected by intellectual property laws. You may use the Service for personal, non-commercial purposes only.
9. Termination
You may stop using the Service or delete your account at any time. Deleting your account removes your data as described in our Privacy Policy; remember to cancel any store subscription separately, as set out in section 7. We may suspend or terminate your access if you violate these Terms or misuse the Service.
10. Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't warrant that the Service will be uninterrupted or error-free.
11. Limitation of liability
To the fullest extent permitted by law, Shatavi won't be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including injury sustained during exercise, except where such liability can't be excluded by law.
12. Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of these Terms or the Service is subject to the exclusive jurisdiction of the courts in India. If you're a consumer resident elsewhere, this doesn't remove any right you have to bring proceedings in the courts of your country of residence where local law grants you that right.
13. Changes to these terms
We may update these Terms from time to time. If we make material changes, we'll notify you through the App or by email before the changes take effect, and we'll update the "last updated" date above. Continued use of the Service after changes take effect means you accept the updated Terms.
14. Severability
If any provision of these Terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions stay in full effect.
15. Contact us
Questions about these Terms can be sent to support@shatavi.com.
Assistentia Labs Private Limited
Shatavi
support@shatavi.com